Explore our wide selection of sunglasses and optical frames by browsing the categories on our website. If you already have a specific brand or model in mind, use the search function to find it quickly. Once you’ve chosen your eyewear, add it to your cart and complete your purchase by following the simple checkout instructions. Alternatively, you can contact us by phone or chat directly from the product page. We’ll be happy to guide you through every step of choosing and ordering your eyewear.

If you’re looking for a specific pair of optical frames or sunglasses that isn’t currently available on our website, we may still be able to help.

Contact us via chat, email or phone. To help us find the eyewear you’re looking for, please provide the brand name, model number and, if available, a photo.

We’ll do our best to assist you with your request.

From any page on our website, you can access our store pages through the main menu and find the contact details for the location nearest to you. Our team will be happy to assist you and provide support by phone. Please note that some items sell out quickly and availability may change.

Absolutely! It’s even better with our TRY IN STORE service.

Browse our website, choose the eyewear you’d like to try and have it delivered free of charge to one of our stores. You can try it on in person before deciding whether to purchase it at the best price.

Look for products featuring the TRY IN STORE button. There are hundreds of styles and brands to choose from, with options to suit every taste and need.

Once you’ve found the sunglasses or optical frame you’d like to try, click the button and complete the booking form with your details, email address and phone number. Our team will contact you as soon as possible to confirm your appointment.

You can redeem a discount code received by email or assigned to you by entering it during checkout, before completing your payment.

If you need assistance or would like more information about our discount codes, you can contact us by phone, Monday to Friday from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, or via email or chat.

You can pay for your order using your preferred method: Mastercard, Visa or American Express, PayPal, Shop Pay, Apple Pay or Google Pay. Please note that the payment may not be charged immediately, but when your order is accepted and processed. Bank transfer is also available as an advance payment method. Cash on delivery is not available.

We begin processing your order shortly after it is confirmed. If you need to change the delivery address or delivery method, please contact us as soon as possible.

If your order is already out for delivery and the address is incorrect, please contact us after the first unsuccessful delivery attempt. We will arrange a new delivery attempt at the updated address, provided it is within the same province.

To cancel an order you have just placed, please contact us as soon as possible by phone, Monday to Friday from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, or via email or chat. We process orders quickly, so we recommend contacting us promptly with any changes or cancellation requests. Once an order has been taken over by one of our logistics centres for processing and shipping, we cannot guarantee that cancellation will still be possible.

After placing your order and receiving payment confirmation, you will automatically receive an order confirmation email.

If you don’t receive it within 5 minutes, please check your email spam or junk folder. If you still can’t find it, contact us via chat, email or phone. We’ll verify your email address and resend the confirmation if necessary.

Your order number is displayed on screen once your checkout has been successfully completed. You will also receive it in your order confirmation email, along with all the relevant details.

We’ll process your order as quickly as possible. For items immediately available at one of our logistics centres, orders are usually shipped within 1–2 business days of receiving payment. Processing and delivery may take longer for pre-orders or items sourced directly from the manufacturer’s warehouse. Please also allow for longer processing times during holidays, special promotions or when orders are placed just before the weekend. If you have any questions, please contact our Customer Care team by phone, Monday to Friday from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, or via email or chat. We’ll be happy to assist you.

When your order is shipped from one of our logistics centres, you’ll receive a confirmation email containing a tracking link for the courier handling your delivery. We recommend using the tracking link to follow your shipment directly on the courier’s website. In the event of delivery delays or other issues, please contact the courier directly for assistance.

If your package has not been delivered, please notify us within 5 business days of receiving your shipping confirmation email. If we do not receive notice within this timeframe, we cannot be held responsible for lost shipments.

If your package has been delivered but one or more items are missing, please keep the original packaging so that we can investigate what happened. Any issues concerning incorrect or missing items, or delivery to the wrong address, must be reported to us promptly and in writing. We may request photographic evidence of the incorrect or non-conforming goods before authorising a return and full refund. For further assistance, please contact our Customer Care team by phone, Monday to Friday from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, or via email or chat. We’ll be happy to assist you.

Unless otherwise stated, returns are not free of charge and are subject to a return contribution based on your delivery address. This contribution partially covers the cost of returning the item.

• Italy: €5
• European Union, United Kingdom, United States and Switzerland: €10
• Albania, Bosnia and Herzegovina, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro and Norway: €30
• Rest of the world: €45

For currencies other than euros, the amount will be converted using the applicable exchange rate at the time the return is requested, as determined by the European Central Bank.

Once we receive your return and verify the condition of the product, you will be refunded the purchase price of the item, less the applicable return contribution.

For full details on how to return or exchange your purchase, please refer to our Returns & Refunds Policy.

If the product you purchased isn’t quite what you expected, or you’ve simply changed your mind, you have 14 days to return or exchange your item. Please refer to our Returns & Refunds Policy for full details on how to return or exchange a product purchased and delivered to you.

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Absolutely! Your satisfaction is our priority. If the glasses aren’t right for you, whether they don’t suit your style or the fit isn’t quite right, you can return or exchange them. Please refer to our Returns & Refunds Policy for full details on how to return or exchange a product purchased and delivered to you.

If you haven’t received your return label after requesting it through our Customer Service, there may be several possible reasons. First, check your email inbox and spam or junk folder, as return-label emails may sometimes be filtered as unwanted messages. If you still can’t find it, please contact us again. The email address provided may have been entered incorrectly, or your return request may not have been eligible.

You will normally receive confirmation of your refund within 14 days of sending your return and its arrival at one of our locations. Every returned item is carefully inspected by our team, who will confirm whether it meets the requirements for a refund. If your return is approved, the refund will be issued using the same payment method used for the original purchase.

We’re always happy to hear from our customers and do our best to provide a pleasant shopping experience that meets your expectations. You can contact us at any time via live chat or through the contact form on our Contact Us page. Alternatively, you can email us or contact our Customer Care team by phone, Monday to Friday from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM. We’ll get back to you as soon as possible and will be happy to provide any assistance you need.

Yes. The information you provide when contacting us or placing an online order is handled securely. We follow industry-standard security measures to protect your privacy. When you pay by credit card, sensitive information such as your card number, expiry date and cardholder details is not stored or processed directly on our servers. Instead, it is securely handled by our payment providers through their dedicated security protocols.

All products are carefully inspected and photographed before leaving our logistics centres. However, errors can occur and some defects may not be immediately visible. If you receive a damaged or defective product, please notify us as soon as possible. When submitting a claim, we may ask you to provide photographic or video evidence of the issue. For assistance, please contact our Customer Care team by phone, Monday to Friday from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM, or by email. Please include your order number and a description of the issue.

Being able to reach you by phone is important. If we notice an issue with your email address or shipping details, we can contact you promptly to obtain the correct information. Your phone number may also be shared with the courier to facilitate the delivery of your order. For more information about how we handle your personal data, please refer to our Privacy Policy.

Our online catalogue is regularly updated to reflect the actual availability of each item based on our current inventory. If a model is not available for purchase, it may be temporarily or permanently out of stock. For more information, use the NOTIFY ME form on the product page and provide your name, email address, phone number and reason for your request. One of our team members will check whether the item is expected to be restocked or can be ordered specifically for you, and will get back to you as soon as possible.

Absolutely! We’ll be happy to arrange gift wrapping for your order. For more information, please contact our Customer Care via Live Chat while placing your order, or by phone Monday to Friday from 9:00 AM to 1:00 PM and from 2:30 PM to 5:00 PM. Please have your order number ready when requesting gift wrapping.