Privacy policy

comelstile.com is part of the eye-oo project, managed by Eyeoo S.r.l. This Privacy Policy explains how our organization uses the personal data it collects from its users when using the website and in connection with our online sales services, pursuant to the European Union General Data Protection Regulation (GDPR).

Data Controller:

The Data Controller of your personal data is Eyeoo S.r.l. - via De’ Musei 4, 40124 Bologna (BO) - Italy - VAT No. and Tax Code IT03799111202. The Data Controller is also referred to below as “eye-oo” or “we”.

We invite you to read our Privacy Policy and our Cookie Policy carefully. For further information, questions or inquiries regarding the processing of your personal data, you can contact our Customer Service at any time by writing to servizioclienti@comelstile.it.

Contents:

• What types of personal data do we collect?
• How do we collect this data?
• How do we use the data we collect?
• How and where do we store the data?
• Marketing
• Your rights
• Changes to our Privacy Policy
• How to contact us
• How to contact the competent authorities


What types of personal data do we collect?

When browsing the comelstile.it website, we may collect the following types of data:

• aggregated data to understand how users interact with and use the website: analytics regarding your browsing journey, the pages you visit and how you interact with individual pages.
• personal identification data (e.g. first name and last name, email address, password, etc.), in the event of registration on the website.
• your email address and consent to receive communications when you subscribe to our newsletter service.
• personal data that you provide when contacting our Customer Service.
• your residential or domicile address and telephone number if you place online orders or complete your user profile, even if an online order is not completed.

How do we collect this data?

By accessing our services or registering on comelstile.it, you provide us directly with the personal data that we collect and process. We collect and process your data when:

• you browse, use or view the pages of our website, accepting cookies through your browser
• you register online or submit an order proposal through the new Account creation form and the order checkout process
• you subscribe to our newsletter by entering your email address and accepting the terms of the service
• you voluntarily complete an online survey or send us a review or feedback, including by email

eye-oo may also receive your personal data indirectly from the following third parties:

• PayPal, if you use the Express Checkout service

How do we use the data we collect?

We process your personal data, in compliance with applicable laws regarding the protection of personal data, for the following purposes:

• to perform the purchase contract for products or services offered on comelstile.it
• to allow you to register on the website and manage your login, enabling you to access the features of your Account on comelstile.it
• to manage requests and questions that you submit to our Customer Service
• to provide you with additional services, such as subscription to our newsletter containing periodic offers or other initiatives that we believe may be of interest to you
• to provide you with services such as trying on a model or product available on the website in store

How and where do we store the data?

eye-oo adopts all reasonable security measures and good organizational practices to protect your personal data and prevent its deletion, accidental or fraudulent modification, total or partial loss, unauthorized access or disclosure. We regularly verify the effectiveness of our technical and organizational measures in order to ensure continuous improvement in the security of processing activities.

Our employees are required to comply with strict confidentiality obligations, are informed about data protection practices and regularly receive updates regarding training and changes in data protection laws.

Lawfulness of processing and legal basis: the processing is lawful on the basis of one or more of the following grounds: it is necessary to provide you with a service that you have expressly requested; to perform the purchase contract for goods or services, where your order proposal is accepted or where a good or service is booked; to comply with obligations established by law, regulations or European legislation, including accounting and tax requirements.

eye-oo may share your personal data with third-party companies or third-party software in order to enable the provision of services, such as the delivery of purchased products or to make additional services and features available to you, or for statistical surveys and analysis using aggregated data, useful for understanding how users use the website and for improving our offering and services. Our service providers may include:

• Financial institutions
• Companies specializing in fraud detection and prevention
• Third-party companies providing us with technology services
• Third-party companies providing logistics, transportation and delivery services
• Third-party companies providing customer support services
• Third-party companies providing marketing and advertising services

Place of processing: we process your data at our operating offices, offices and logistics facilities, through external data processors appointed by us and through external data processing platforms. In some cases, our service providers may be located in countries outside the European Union. In such cases, the transfer of your personal data to these countries is carried out in compliance with the safeguards provided for by law.

The services provided by our suppliers enable essential features of our website, such as user registration management, management of reviews, comments and customer databases, e-commerce services, payment processing, session analytics tools, etc. Some of these services operate through servers located in different geographical areas. You can refer to the section concerning the details of the processing of Personal Data for each service:

Shopify Inc. - Processes various types of personal data as a data processor on behalf of the Data Controller, as specified in the service's privacy policy, which you can consult here. Place of processing: Canada. Entity participating in the Privacy Shield.

PayPal Inc. - provides services that enable online payments. It collects and processes various types of Data as specified in the service's privacy policy, which you can consult here.

Retention period: The personal data you provide to us may be lawfully retained for as long as necessary to fulfill the purposes set out in our General Terms and Conditions and, in any case, until you request its deletion, for example, until you request the deletion of your Account.

Personal data collected with your consent for storage and processing, in order to fulfill a purchase order proposal or provide a service you have requested, is retained in accordance with the obligations established by civil and tax legislation, exclusively to comply with legal requirements.

Once the retention period has expired, the data is completely deleted or otherwise rendered permanently and irreversibly anonymous.

Your rights

eye-oo undertakes to ensure that you have full rights pursuant to Articles 16, 17, 18 and 19 of EU Regulation 2016/679 (GDPR) concerning the rectification, erasure and restriction of processing. You have the right to obtain confirmation as to whether or not personal data concerning you is being processed and to obtain access to your personal data for portability purposes. You have the right to request:

• access to the data being processed
• to receive your data in a structured, commonly used and machine-readable format
• the rectification and correction of inaccurate or incomplete data, including data entered by mistake
• the erasure of personal data concerning you if the personal data is no longer necessary, if you withdraw your consent, or in order to comply with a legal obligation
• the restriction of processing in certain circumstances

In the event of rectification or erasure of personal data or restriction of processing, you will receive a notification within one month from the date of your request. If you wish to exercise any of the rights described above, please contact our Customer Service at servizioclienti@comelstile.it.

Changes to our Privacy Policy

eye-oo regularly reviews its Privacy Policy, publishing changes and updates on this page. We recommend that you visit this page from time to time.

How to contact us

For further information, questions or inquiries regarding the processing of your personal data, you can contact our Customer Service at any time by writing to servizioclienti@comelstile.it.

How to contact the competent authorities

To contact your national competent authority for the protection of personal data, you may find useful the list of members of the European Data Protection Board, an independent European body that contributes to the consistent application of data protection rules throughout the European Union and promotes cooperation between EU data protection authorities.

Last updated: March 14, 2025